GOLDEN SALES WEEK:
Rufen Sie uns an: +49 3447 499 300 0
Schreiben Sie uns: info@okmdetectors.com
   
  • Home
  • Frequently Asked Questions

Frequently Asked Questions

Many questions reach us by phone, e-mail and via social media. We have summarized the most frequent questions and answer them for you.

 

Order and Payment

How much does the product cost in my local currency?

On our website you can choose between the languages German, English, Spanish and French as well as the currencies Euro, Dollar and Pound in the white top bar (in desktop view top right). You may also convert the currency online via numerous providers, e.g. www.iban.com/currency-converter or (more official, but only in German): www.zoll.de

Which payment options do you offer?

You can pay your order in cash, via Paypal, bank transfer, credit card (VISA, American Express, Mastercard), Maestro, Santander, Confidex, Credit Plus or Klarna. If you have a gift voucher, you can also redeem it. Please note the applicable terms and conditions.

Can I finance or lease my equipment?

We offer financing possibilities via Santander, Confidex and Credit Plus. Contact us to receive your individual financing offer.


Shipping

Which shipping methods are available?

We ship your order worldwide and insured. The shipping provider depends on the item and destination country, usually via FedEx, DHL, UPS and others.

How long does it take until I get my order?

Usually we ship within 24 hours after receipt of payment. The further shipping process depends on the destination country and shipping provider.


Service and Support

How do I know that my product is an original?

To make sure that your product is an OKM original, you can have it verified by us. Send us your inquiry via contact form.

Which advantages do I have if I buy my product directly from OKM Germany than from a dealer?

We offer the free service OKM Direct to customers who buy their detector at OKM GmbH in Altenburg, Germany. This exclusive service includes a warranty of 2 years and exceeds the legally required warranty. In addition, it includes 1 h instruction for your device. In addition, you receive 90 days of priority technical support.


Distributors

How can I become an OKM dealer?

To become an authorised OKM dealer send your inquiry via contact form. To become an OKM dealer you need a detector shop. We are looking forward to receiving more information about you and your vision and are looking forward to a possible cooperation.

How and where can I find dealers in my region?

We have listed all our licensed trade partners and official distributors on our website: www.okmdetectors.com/pages/distributors. With our distribution network in over 50 countries we can offer you exclusive, reliable service.


Tips for successful detection

Are there any tips to improve handling with my device?

Correct handling of the device is a basic requirement for successful detection and good scan images. Therefore, there are regular posts on our social media channels like Facebook that contain tips on detection. Additionally, our YouTube channel regularly provides videos on the use of the individual devices. Furthermore, it is very helpful to read the manual.

Can I test the device before I buy it? Do I get a briefing before the purchase?

Before your purchase the desired devices can be tested on our test field in Altenburg, Germany. An initial briefing is included when buying an OKM detector directly from OKM Germany. These first instruction include the handling of the device and useful tips for your first detection.

Can I rent an OKM device?

Currently, you cannot rent our devices. You can test the device on our test field before you buy it.


Technology

What does GPR stand for?

GPR has two different meanings: On the one hand, it describes the Geophysical Phase Reader technology, on which our ground scanners are based. On the other hand it is a common abbreviation for Ground Penetrating Radar. This technology is used by our Gepard GPR 3D.

What are the differences between Rover C4 and Fusion Pro Plus?

Rover C4

  • offers operating modes Ground Scan, Magnetometer, Pinpointer and Mineral Scan
  • internal memory for up to 4 scan files
  • live feedback of detected targets via LED Orbit
  • integrated color display
  • with LED lighting

Go to Rover C4

Fusion Pro Plus

  • offers operating modes Ground Scan, Magnetometer and Live Scan
  • operating mode Live Stream displays scan results immediately on Windows tablet
  • includes SRIS search coil to locate shallow metals
  • wireless scan data transfer from sensor to display
  • Windows tablet already included
  • with internal battery

Go to Fusion Pro Plus

What are the differences between Fusion Pro Plus and the eXp series?

Fusion Pro Plus

  • offers operating modes Ground Scan, Magnetometer and Live Scan
  • operating mode Live Stream displays scan results immediately on Windows tablet
  • includes SRIS search coil to locate shallow metals
  • wireless scan data transfer from sensor to display
  • Windows tablet already included
  • with internal battery

Go to Fusion Pro Plus

eXp series

  • offers operating modes Ground Scan, Magnetometer, Pinpointer, Mineral Scan, Live Stream and Tunnel Scan
  • includes various exchangeable probes
  • large internal memory
  • wireless scan data transfer from sensor to display (only eXp 6000)
  • integrated color display and touchscreen (only eXp 6000)
  • with LED lighting (only eXp 6000)

Go to eXp Series

What are the differences between Rover C4 and the eXp series?

Rover C4

  • offers operating modes Ground Scan, Magnetometer, Pinpointer and Mineral Scan
  • internal memory for up to 4 scan files
  • live feedback of detected targets via LED Orbit
  • integrated color display
  • with LED lighting

Go to Rover C4

eXp series

  • offers operating modes Ground Scan, Magnetometer, Pinpointer, Mineral Scan, Live Stream and Tunnel Scan
  • includes various exchangeable probes
  • large internal memory
  • wireless scan data transfer from sensor to display (only eXp 6000)
  • integrated color display and touchscreen (only eXp 6000)
  • with LED lighting (only eXp 6000)

Go to eXp Series


ZURÜCK NACH OBEN