Many questions reach us by phone, e-mail and via social media. We have summarized the most frequent questions and answer them for you.
On our website you can choose between the languages German, English, Spanish and French as well as the currencies Euro, Dollar and Pound in the white top bar (in desktop view top right). You may also convert the currency online via numerous providers, e.g. www.iban.com/currency-converter or (more official, but only in German): www.zoll.de
You can pay your order in cash, via Paypal, bank transfer, credit card (VISA, American Express, Mastercard), Maestro, Santander, Confidex, Credit Plus or Klarna. If you have a gift voucher, you can also redeem it. Please note the applicable terms and conditions.
We offer financing possibilities via Santander, Confidex and Credit Plus. Contact us to receive your individual financing offer.
We ship your order worldwide and insured. The shipping provider depends on the item and destination country, usually via FedEx, DHL, UPS and others.
Usually we ship within 24 hours after receipt of payment. The further shipping process depends on the destination country and shipping provider.
The OKM website is available in German, English, French, Spanish and (in part) Arabic. The language of the website is usually selected according to your preset browser language. However, users can also switch between the available languages manually (menu bar on the top right / in Arabic top left).
You can contact OKM by telephone and e-mail in the following languages:
To make sure that your product is an OKM original, you can have it verified by us. Send us your inquiry via contact form.
We offer the free service OKM Direct to customers who buy their detector at OKM GmbH in Altenburg, Germany. This exclusive service includes a warranty of 2 years and exceeds the legally required warranty. In addition, it includes 1 h instruction for your device. In addition, you receive 90 days of priority technical support.
To become an authorized OKM dealer send your inquiry via contact form. To become an OKM dealer you need a detector shop. We are looking forward to receiving more information about you and your vision and are looking forward to a possible cooperation.
We have listed all our licensed trade partners and official distributors on our website: www.okmdetectors.com/pages/distributors. With our distribution network in over 50 countries we can offer you exclusive, reliable service.
Correct handling of the device is a basic requirement for successful detection and good scan images. Therefore, there are regular posts on our social media channels like Facebook that contain tips on detection. Additionally, our YouTube channel regularly provides videos on the use of the individual devices. Furthermore, it is very helpful to read the manual.
Before your purchase the desired devices can be tested on our test field in Altenburg, Germany. An initial briefing is included when buying an OKM detector directly from OKM Germany. These first instruction include the handling of the device and useful tips for your first detection.
Currently, you cannot rent our devices. You can test the device on our test field before you buy it.
OKM's 3D ground scanners and PI metal detectors allow operating temperatures down to -20°C (-4°F). Even snowfall, fresh snow and slush don't have any influence on the measurements.
In contrast: When using metal detectors with VLF technology (without multifrequency), de-icing salt from the roads that washes into the field can cause interference signals.