Survey 2023
Every year, we ask our customers about their experience with detectors. Why? Because:
- Treasure hunters' and detector users' feedback is extremely important to us in order to enhance our technologies.
- The answers will help us to make OKM services and products even better for our customers.
- We are convinced our customers' expectations and wishes can be fulfilled even better in the future.
This year, more than 360 customers took part, significantly more than in previous years. Many thanks to all participants!
As every year, we ask our customers what they associate with the OKM brand. Customers clearly associate OKM primarily with the words metal detectors, quality, reliability and premium prices.
Quality, Trust and Value for Money
Quality and Trust are the main criteria cited by customers as drivers of customer satisfaction. From the customers' point of view, the Price and value for money are essential purchase criteria. That is why we are always working to keep our innovations and product quality at the highest level. In this way, our customers can be sure that they can always expect premium quality from the premium brand OKM.
OKM Fusion Light
Metal Detector and 3D Ground Scanner for Entry-Level Detectorists
OKM Delta Ranger
Treasure Detector with Multiple Scan Modes (Long-Range, Thermo Scan, 3D Ground Scan)
OKM Rover C4
Gold Detector and Absolute Favorite for Treasure Hunting
OKM Rover UC
Metal Detector disguised as Trekking Pole with Smartwatch
OKM eXp 6000 Professional Plus
Best Detector with various modes including vertical and horizontal scanUses Cases
Key areas of interest for OKM customers are primarily
Furthermore, our customers use OKM detectors for
- archaeology,
- water detection, and industrial uses cases like
- geotechnical engineering and
- public services.
Fulfilling Customers' Wishes
Our customers' wishes from this survey show us three major focus areas in which we will definitely be setting major milestones next year: More knowledge, more training and a greater presence in the world.
Our customers want more OKM branding and product information. Therefore, we will continue to focus on offering more comprehensive video tutorials and expanding our knowledge base. Don't miss any new videos: Subscribe to OKM's YouTube channel now:
Moreover, customers desire even more service and support. Thus, we will optimize our customer services in terms of accessibility and expertise. To achieve this, we will offer more detector training opportunities with our new OKM Trainer. He will not only be available in person at OKM in Germany, but also via video call, and even in person worldwide on demand.
Last, but not least, our customers ask for a greater presence of OKM worldwide. We will once again fulfill this wish with the popular OKM RoadShow in 2024. During these events, interested treasure hunters and detector users are invited to test the latest OKM detectors and ask their questions about operation, technology and scan analyses.
We are also expanding our dealer network and providing our dealers with further intensive detector trainings so that they can provide even better service and support.
Share Your Feedback
Are you happy with OKM detectors and services, too? Your opinion is very important – not only for us, but also for other detectorists. Thus, we would be grateful if you share your feedback on Google:
You have more suggestions for improvement, special wishes and further ideas? We look forward to hearing from you!